Article ID: 306321 - View products that this article applies to.
This article was previously published under Q306321
This article has been archived. It is offered "as is" and will no longer be updated.
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854If this article does not describe your hardware-related issue, browse to the following Microsoft Web site to view additional articles about hardware:
(https://support.microsoft.com/kb/315854/EN-US/ )Windows 98 and Windows Me Error Message Resource Center
When you attempt to view the properties of any of your printers, you may receive an error message similar to one of the following:
Explorer has caused an error in Kernel32.dll.
Explorer has caused an error in module unknown.
Explorer has caused an invalid page fault in Kernel32 @ 016F:BFF8E1AD.
Explorer has caused an error in unknown.
Explorer has caused an IPF in module unknown @ C158:00000002.
This behavior can occur if both of the following conditions are true:
To resolve this behavior, download, install, and run the HP JetAdmin Uninstaller (Remja_9x.exe) to remove the HP JetAdmin software from your hard disk.
For more information about how to download the JetAdmin Uninstaller and remove JetAdmin, browse to the following HP Web site:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=bpj02388&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN#For more information about HP JetAdmin and replacement software, browse to the following HP Web site:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpj06765Contact HP for any additional information and to inquire about an HP network printer installation and management products that are supported by Windows Me.
For information about how to contact Hewlett-Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
(https://support.microsoft.com/kb/65416/EN-US/ )Hardware and Software Third-Party Vendor Contact List, A-K
(https://support.microsoft.com/kb/60781/EN-US/ )Hardware and Software Third-Party Vendor Contact List, L-P
(https://support.microsoft.com/kb/60782/EN-US/ )Hardware and Software Third-Party Vendor Contact List, Q-Z
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Article ID: 306321 - Last Review: October 24, 2013 - Revision: 3.1