“Something went wrong during sign-in…” when accessing the Microsoft Dynamics CRM App for Outlook
“Something went wrong during sign-in. Please try again. If the problem persists, contact your system administrator.”
Cause 2: This can occur if your CRM Online URL was changed after Microsoft Dynamics CRM App for Outlook was installed. For example: If your CRM Online URL was https://contosocorp.crm.dynamics.com when you deployed the app but you later changed the URL to https://contoso.crm.dynamics.com.
Resolution 2: If you changed your CRM Online URL after Microsoft Dynamics CRM App for Outlook was installed, you need to redeploy the app:
1. A user with the System Administrator role can redeploy the app to users by opening the CRM web application and then navigating to the CRM App for Outlook area within Settings.
2. Select the users who should have the app redeployed and use one of the Add App buttons to redeploy the app.
3. After the Status changes to "Added to Outlook", you can verify if the issue has been resolved. If you already had the app open, close and reopen it.
Article ID: 3064194 - Last Review: 07/19/2016 16:49:00 - Revision: 3.0
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