“This app is not available for your version of Microsoft Dynamics CRM.” when accessing the Microsoft Dynamics CRM App for Outlook

Symptoms
When you click the Dynamics CRM app for Outlook (anywhere the app is supported), you see the following message:

“This app is not available for your version of Microsoft Dynamics CRM.”
Cause
The Microsoft Dynamics CRM organization that you are attempting to connect to does not support the Dynamics CRM App for Outlook.
Resolution
Your Microsoft Dynamics CRM Online organization has yet to be upgraded to the latest version. Try again at a later time. Or, your Exchange mailbox is currently configured for server-side synchronization with an outdated or unsupported version of CRM. Update your Exchange mailbox’s server-side synchronization configuration to connect to an updated Microsoft Dynamics CRM Online organization.
More information
For the list of requirements to use the CRM app for Outlook, refer to the following TechNet article:

https://technet.microsoft.com/library/dn946901.aspx#BKMK_Requirements
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 3064263 - Last Review: 07/16/2015 13:02:00 - Revision: 2.0

Dynamics CRM Online

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