On-premises users in an Exchange hybrid deployment can see availability but not capacity or description information of a resource when they schedule a meeting

Note The Hybrid Configuration wizard that's included in the Exchange Management Console in Microsoft Exchange Server 2010 is no longer supported. Therefore, you should no longer use the old Hybrid Configuration wizard. Instead, use the Office 365 Hybrid Configuration wizard that's available at http://aka.ms/HybridWizard. For more information, see Office 365 Hybrid Configuration wizard for Exchange 2010.
PROBLEM
Consider the following scenario:
  • You have a hybrid deployment of on-premises Exchange Server and Exchange Online in Office 365.
  • An on-premises user tries to schedule a meeting that uses a resource such as a meeting room or company equipment.
In this scenario, the user can see availability information about the resource. However, other properties, such as capacity and description, are missing.
CAUSE
This problem occurs if the resource mailbox was migrated from the on-premises environment to Exchange Online. Capacity and description properties of on-premises resource mailboxes are stored in the msExchResourceCapacity and msExchResourceDisplay attributes of the object in Active Directory Domain Services (AD DS). When the object is migrated from the on-premises environment to Exchange Online, these attributes are removed from the on-premises AD DS. Therefore, on-premises users can't view capacity and description information about migrated resource mailboxes.
SOLUTION
To enable on-premises users to view capacity and description details about the migrated resource mailboxes, manually update the msExchResourceCapacity and msExchResourceDisplay attributes that were migrated to Exchange Online.

To do this, follow these steps:
  1. Retrieve the values of the attributes from Exchange Online. To do this, follow these steps:
    1. Connect to Exchange Online by using remote Windows PowerShell. For more information, see Connect to Exchange Online using remote PowerShell.
    2. Run the Get-Mailbox cmdlet to retrieve the values for these attributes from Exchange Online. For more information, see Get-Mailbox.
    3. Examine the output, and note the values that are returned for the ResourceCapacity and ResourceCustom properties.
  2. Use the values that you obtained in step 1 to update the msExchResourceCapacity and msExchResourceDisplay attributes of the objects in the on-premises Active Directory.
MORE INFORMATION
Still need help? Go to Microsoft Community or the Exchange TechNet Forums.
Properties

Article ID: 3065364 - Last Review: 12/21/2016 14:16:00 - Revision: 6.0

Microsoft Exchange Online, Microsoft Exchange Server 2013 Enterprise, Microsoft Exchange Server 2013 Standard Edition, Microsoft Exchange Server 2010 Enterprise, Microsoft Exchange Server 2010 Standard

  • o365022013 o365 o365a o365e o365m hybrid KB3065364
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