This article was previously published under Q306700
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When you use Windows Media Player to play high-quality video or a DVD, the audio quality may be extremely poor, and the audio may become garbled. Note that this symptom does not occur with lower quality video.
This issue can occur if you are using NeoMagic video adapter drivers. Some of the NeoMagic video adapter drivers are not fully compatible with Windows XP. Note that this issue can also occur with other video adapter drivers that are not fully compatible with Windows XP.
To resolve this issue, obtain and install video adapter drivers that are fully compatible with Windows XP.
To work around this issue, try either or both of the following methods.
Reduce Video Hardware Acceleration in Windows Media Player
In Windows Media Player, click Options on the Tools menu.
Click the Performance tab.
Under Video Acceleration, move the slider closer to None, and then click OK.
NOTE: This procedure may cause poor video performance.
Alter the Display Settings
Click Start, and then click Control Panel.
Double-click Appearance and Themes, and then double-click Display.