Article ID: 306700 - View products that this article applies to.
This article was previously published under Q306700
When you use Windows Media Player to play high-quality video or a DVD, the audio quality may be extremely poor, and the audio may become garbled. Note that this symptom does not occur with lower quality video.
This issue can occur if you are using NeoMagic video adapter drivers. Some of the NeoMagic video adapter drivers are not fully compatible with Windows XP. Note that this issue can also occur with other video adapter drivers that are not fully compatible with Windows XP.
To resolve this issue, obtain and install video adapter drivers that are fully compatible with Windows XP.
To work around this issue, try either or both of the following methods.
Reduce Video Hardware Acceleration in Windows Media Player
Alter the Display Settings
Article ID: 306700 - Last Review: January 31, 2007 - Revision: 3.2
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.