Services for UNIX Management Console May Hang

This article was previously published under Q306795
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
After you install Internet Explorer 5.5 Service Pack 2 (SP2), Internet Explorer 6, Microsoft Office XP, or Windows Critical Update, the Services for UNIX Management Console may stop responding (hang) and you may receive the following Dr. Watson error message:
Application exception occurred:
App: obj\i386\mmc.exe (pid=1580)
When: 8/21/2001 @ 15:14:22.202
Exception number: c0000005 (access violation)
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The following file is available for download from the Microsoft Download Center:
Release Date: January 16, 2002

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.The English-language version of this fix should have the following file attributes or later:
   Date        Time     Version        Size    File name        -------------------------------------------------------   09/04/2001  04:40PM  5.2000.328.20  45,056  Sfuwbem.dll				

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
SFU administration
Properties

Article ID: 306795 - Last Review: 10/24/2013 07:29:28 - Revision: 3.1

  • Microsoft Windows Services for UNIX 2.0 Standard Edition
  • kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbenv kberrmsg kbfix kbqfe KB306795
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