"Unable to determine the routing domain for the cloud organization" error when you run the Hybrid Configuration wizard

PROBLEM
When you run the Hybrid Configuration wizard, you receive an "Unable to determine the routing domain for the cloud organization" error message. The full text of this message resembles the following:
ERROR:Updating hybrid configuration failed with error 'Subtask CheckPrereqs execution failed: Check Prerequisites
Microsoft.Exchange.Data.Common.LocalizedException: Unable to determine the routing domain for the cloud organization.
Unable to determine the routing domain for the cloud organization.
at Microsoft.Exchange.Management.Hybrid.Engine.ExecuteTask(ITask taskBase, ITaskContext taskContext)
SOLUTION
Enable directory synchronization. When directory synchronization is enabled, the routing domain is created. To enable directory synchronization, follow these steps:
  1. Connect to Azure Active Directory (Azure AD) by using Windows PowerShell. For more info about how to do this, see Manage Azure AD using Windows PowerShell.
  2. Run the following command:
    Set-MsolDirSyncEnabled -EnableDirsync $true
MORE INFORMATION
If you experience issues with the Hybrid Configuration wizard, you can run the Exchange Hybrid Configuration Diagnostic. This diagnostic is an automated troubleshooting experience. Run it on the same server on which the Hybrid Configuration wizard failed. Doing this collects the Hybrid Configuration wizard logs and parses them for you. If you're experiencing a known issue, a message is displayed that tells you what went wrong. The message includes a link to an article that contains the solution. Currently, the diagnostic is supported only in Internet Explorer.

Still need help? Go to the Office 365 Community website or the Exchange TechNet Forums.
Properties

Article ID: 3068010 - Last Review: 08/20/2015 11:43:00 - Revision: 5.0

Microsoft Exchange Online, Microsoft Exchange Server 2013 Enterprise, Microsoft Exchange Server 2013 Standard

  • o365022013 o365 o365a o365e o365m hybrid hcw8001 KB3068010
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