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Windows XP Incorrectly Lists C-Media CM8738 Audio Sound Card as Unknown Device

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q307037
SYMPTOMS
When you install Windows XP Home Edition or Windows XP Professional on a computer that has a C-Media CM8738 Audio sound card installed, Windows XP may not detect the device. Device Manager may show this sound card as an "Unknown Multimedia Device."
RESOLUTION
To resolve this issue, contact C-Media to ask about availability of an updated driver that addresses this issue. Visit the following C-Media Web site:
MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
cmedia soundcard device manager CM-8738 CM 8738 multimedia
Properties

Article ID: 307037 - Last Review: 10/18/2001 08:13:00 - Revision: 1.3

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • kb3rdparty kbenv kbpending kbprb KB307037
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