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"Access Denied" Error Message When You Print to a Network Printer or View the Printer Properties

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q307053
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
When you try to print to a network printer that requires trusted credentials, or when you try to view the properties of the network printer, the following error message may appear:
Access Denied.
Also, you may not be able to save a password for the network printer after you connect to the printer.
CAUSE
This behavior can occur if you do not select the Save Password check box when you first connect to the printer on a network that uses trusted connections.
RESOLUTION
To resolve this behavior, remove and then reinstall the printer through the Printers and Faxes command on the Start menu. When you first connect to the reinstalled printer and must enter credentials, click to select the Save Password check box.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Properties

Article ID: 307053 - Last Review: 12/06/2015 05:15:35 - Revision: 1.2

Microsoft Windows XP Home Edition

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