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Attempting to Disable a Logitech Serial Mouse After Hibernation Causes Device Manager to Hang

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
After you return your computer from hibernation, if you attempt to disable a Logitech serial mouse, Device Manager may stop responding (hang). This behavior occurs on a Windows XP-based computer that has the Lsermous.sys driver installed.
To resolve this behavior, contact Logitech to check for the availability of an updated driver that addresses this behavior.

To work around this behavior, manually install the Microsoft Serial Mouse device, which uses Sermouse.sys drivers:
  1. Restart your computer.
  2. When you see the Please select the operating system to start message, press the F8 key. If you do not see the message, press F8 repeatedly until you see the Windows Advanced Startup Options screen.
  3. On the Windows Advanced Options menu, use the ARROW keys to select Safe Mode, and then press ENTER.
  4. Click Start, click Control Panel, and then double-click System.
  5. Click the Hardware tab, and then click Device Manager.
  6. Expand Mice and other pointing devices, and then double-click the mouse for which you want to change or upgrade the driver.
  7. Click the Driver tab, and then click Update Driver.
  8. Click Install from a list or specific location (Advanced), and then click Next.
  9. Click Don't search. I will choose the driver to install.
  10. Click to clear the Show compatible hardware check box.
  11. Under Manufacturers, click Microsoft.
  12. Under Models, click Microsoft Serial Mouse, and then click Next.
  13. Restart the computer if you are prompted to do so.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
More information
For information about your hardware manufacturer, visit the following Web site:The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Article ID: 307102 - Last Review: 01/12/2015 18:48:10 - Revision: 1.0

Microsoft Windows XP Home Edition, Microsoft Windows XP Professional, Microsoft Windows XP Professional x64 Edition

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