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Windows XP Internet Programs Cannot Connect to the Internet Through Broadband Connection

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q307164
When you try to use a Windows XP Internet-based program, such as Microsoft Windows Media Player or Help and Support Center, and you are using a broadband connection that has an established connection either to a broadband provider or to an Internet Service Provider (ISP) that uses proxy services, the Windows XP program may not detect the active connection.

You may receive either an error message that says "The destination is unreachable" or a prompt that asks you to create or configure the Internet connection.
This behavior can occur if you use the New Connection Wizard to create the broadband connection. The New Connection Wizard does not by default enable proxy automatic detection for broadband connections that require authentication.
To resolve this behavior, edit the connection settings for the broadband connection to enable automatic detection:
  1. Start Internet Explorer.
  2. Click the Tools menu, and then click Internet Options.
  3. Click the Connections tab.
  4. Under Dial-up and VPN Settings, click the broadband connection, click Settings, and then click Automatically detect settings.
  5. Click OK.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Article ID: 307164 - Last Review: 10/30/2003 19:39:37 - Revision: 1.3

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • kbenv kbnetwork kbnofix kbprb KB307164