This article is part 9 of a series of thirteen articles that explain how to use Outlook 2000 to communicate through e-mail. To view the other articles in this series, please see the "Additional Resources" section later in this article.
If you start sending and receiving lots of e-mail messages that you need to keep, you will want to organize the Inbox so specific messages are easier to find. As with the Notes and Contacts components, you can change the way you view messages, either by using one of Outlook's predefined views or by creating a view of your own. You can also create folders to supplement the default e-mail folders. For the remainder of this chapter, you will look at ways to keep the messages you send and receive in a more logical order.
So far, you have worked with the Inbox using the default messages view. Let's quickly take a look at some of the other available views:
Click the arrow to the right of the Current View box on the Advanced toolbar and select By Conversation Topic from the drop-down list, or choose Current View and By Conversation Topic from the View menu. The contents of the Inbox now look something like this:
Outlook organizes the messages by topic and displays a plus sign next to each one. When you click the plus sign, Outlook displays all messages about that topic in date/time order, with the most recent message first.
If you are working on a network that uses Exchange Server, you can recall or replace e-mail messages you have recently sent to a coworker. First display the Sent Items folder and open the message you want to recall. Choose Recall This Message from the Actions menu, select Delete Unread Copies Of This Message, and click OK. To replace the message with a new one, select the second option in the Recall This Message dialog box, click OK, and type a new message. If you want to be notified about the recall or replacement of the message, click the Tell Me check box. (Bear in mind that this feature only works if the recipient has not yet opened or moved the message you want to recall.)
Click the plus sign next to the first topic to display all its messages, and then click the minus sign to collapse the list again.
Now change the Current View box's setting to Unread Messages. In this view, Outlook displays only the messages you have not yet read. (If you have read all of them, then the window is blank.)
Experiment with some of the other available views and then return to the original view by selecting Messages from the Current View drop-down list.
For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:
307377 OL2000: Communicating with E-Mail: Part 1: Using the Inbox
310484 OL2000: Communicating with E-Mail: Part 2: Composing Messages
310485 OL2000: Communicating with E-Mail: Part 3: Addressing Messages Quickly
310486 OL2000: Communicating with E-Mail: Part 4: Attaching Files to Messages
310491 OL2000: Communicating with E-Mail: Part 5: Sending and Retrieving Messages
310487 OL2000: Communicating with E-Mail: Part 6: Replying to Messages
310488 OL2000: Communicating with E-Mail: Part 7: Forwarding Messages
310489 OL2000: Communicating with E-Mail: Part 8: Deleting Messages
310580 OL2000: Communicating with E-Mail: Part 11: Using Folders
310581 OL2000: Communicating with E-Mail: Part 12: Moving Messages
310582 OL2000: Communicating with E-Mail: Part 13: Organizing Messages with the Rules Wizard
The information in this article is an excerpt from the Quick Course in Microsoft Outlook 2000 book, published by Microsoft Press.
kbmspressexcerpt inf kbgraphxlinkcritical how to howto how-to