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Error creating Service Activities from the Service Calendar in Microsoft Dynamics CRM 2015

Symptom
Users may receive an error while creating a Service Activity from the Service Calendar, however the user can create the Service Activity from Activities in CRM Online.  

An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft support

Cause
When creating a Service Activity directly from the Service Calendar, it is required to have the Scheduled Start, Scheduled End, and Scheduled Duration fields on the Service Activity form.
Resolution
1. Login to the CRM online organization.
2. Navigate to Settings > Customizations > Customize the System
3. Expand Entities and go to Service Activity
4. Open the Main Form of Service activity and verify each one of them are present on the Form: Scheduled Start, Scheduled End and Scheduled Duration
5. Save the changes and Publish the customizations
More Information
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 3074562 - Last Review: 06/22/2015 22:17:00 - Revision: 3.1

Microsoft Dynamics CRM Online Professional Edition

  • KB3074562
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