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Office 365 Sway tile continues to appear in App Launcher even after it's disabled

PROBLEM
After a Microsoft Office 365 administrator disables Sway in the Office 365 admin center, the Sway tile continues to appear in the Office 365 App Launcher and on the Office 365 home page.
SOLUTION
Microsoft has implemented a new Sway service plan that will be used to control access to Sway and to display the Sway tile in the Office 365 App Launcher and on the Office 365 home page. This new Sway service plan enables organizations to control access to Sway on a per-user level. Disabling the Sway service plan for a user makes sure that the user no longer has access to Sway and that the user can't see the Sway tile in the Office 365 App Launcher and on the Office 365 home page.

To enable or disable Sway at a per-user level, follow the steps in the "Enable or disable Sway at a per-user level" section. 

Note It may take some time before the new Sway service plan is associated with new and existing Office 365 users.

Organizations that want to force the association of the new Sway service plan to users in their organization should follow the steps that are outlined in the "Workaround" section. 

Enable or disable Sway at a per-user level

To enable or disable Sway for a specific user in an organization, follow these steps:
  1. In the Office 365 admin center, browse to Users, and then click Active Users.
  2. On the Active Users list, select a user.
  3. Under Assign licenses, click Edit.
  4. Expand the appropriate license that contains the Sway service plan.

    Note To view the list of supported licenses for Office 365 Sway, go to the following Microsoft Knowledge Base article:
    3080969 Available licenses for Office 365 Sway
  5. Disable the Sway service plan by unchecking the check box that's associated with Sway. Or, enable the Sway service plan by selecting the check box that's associated with Sway.

    Screen shot of the Assign License page in Office 365


To enable or disable Sway for one or more users in an organization or for all users in the whole organization, use the necessary Windows PowerShell scripts that are described at the following Microsoft website:
WORKAROUND
To work around the delay of associating the new Sway Service plan to users in an organization, follow these steps:
  1. In the Office 365 admin center, browse to Billing, and then click Subscriptions.
  2. Under the Active section, switch the slider for Auto Renew to Off, and then switch it to On.

    Note By toggling the Auto Renew setting from Off to On, you trigger the tenant-level update that manually associates the new Sway service plan for users.
  3. Browse to Assign licenses. You should see that Sway is enabled. This confirms that the new Sway service plan is associated with Office 365 users.

    Screen shot of the license option for Sway

    Note For more information about how to assign licenses for Office 365, go to the following Microsoft website:
  4. After the Sway service plan is associated with an organization’s users, you can enable or disable Sway at a per-user level. To do this, follow the steps in the “Enable or disable Sway at a per-user level” section.

Still need help? Go to the Office 365 Community website.
Properties

Article ID: 3075256 - Last Review: 11/23/2015 21:15:00 - Revision: 4.0

Office 365 Sway

  • o365 o365e o365p o365a o365m o365022013 KB3075256
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