Windows Store app does not open from Internet Explorer print menu on Windows 8.1

Symptoms
Consider the following scenario: 
  • You have a Windows 8.1-based system that has a third-party Windows Store device app installed. 
  • The system has a custom paper form. 
  • You open Internet Explorer and try to print a webpage through the Charms menu (Devices -> Print).
  • You select the printer for which the custom paper form is set. 
  • When the Internet Explorer print menu appears, you click More Settings to start the Windows Store device app.

In this scenario, the Windows Store device app does not open. Instead, the Internet Explorer print menu reappears. 
Cause
The Windows Store device app does not open because of an incorrect size calculation in Internet Explorer. 
Workaround
This is a known issue with Windows 8.1 and Internet Explorer. 

To work around this issue, reduce the margins of the custom paper form to increase the printable area.

More information
Properties

Article ID: 3079382 - Last Review: 12/04/2015 01:06:00 - Revision: 2.0

Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Pro

  • KB3079382
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