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Can't reserve a resource for a meeting after the resource mailbox is migrated to Exchange Online

Note The Hybrid Configuration wizard that's included in the Exchange Management Console in Microsoft Exchange Server 2010 is no longer supported. Therefore, you should no longer use the old Hybrid Configuration wizard. Instead, use the Office 365 Hybrid Configuration wizard that's available at http://aka.ms/HybridWizard. For more information, see Office 365 Hybrid Configuration wizard for Exchange 2010.
PROBLEM
Consider the following scenario:
  • You have a hybrid deployment of on-premises Exchange Server and Exchange Online in Office 365.
  • You migrate a resource mailbox from the on-premises environment to Exchange Online.
In this scenario, users cannot automatically reserve the resource for a meeting.
CAUSE
The properties for the BookInPolicy, RequestInPolicy, and RequestOutOfPolicy parameters are stored in the mailbox, and they contain a Lightweight Directory Access Protocol (LDAP) path for the on-premises Exchange organization.
SOLUTION
If you're running Exchange Server 2013, install Cumulative Update 7 for Exchange Server 2013 or a later version. For more information about Cumulative Update 7 for Exchange 2013 , see the following Microsoft Knowledge Base article:
2986485 Cumulative Update 7 for Exchange Server 2013
WORKAROUND
To work around this issue in Exchange Server 2010, reapply the booking policy settings after the resource mailbox is moved to Exchange Online.
MORE INFORMATION
For more information about how to set up booking policy settings for resource mailboxes, see Set-CalendarProcessing.
Properties

Article ID: 3079772 - Last Review: 04/26/2016 14:51:00 - Revision: 3.0

Microsoft Exchange Online, Microsoft Exchange Server 2010 Enterprise, Microsoft Exchange Server 2010 Standard, Microsoft Exchange Server 2013 Enterprise, Microsoft Exchange Server 2013 Standard

  • o365022013 o365 o365a o365e o365m hybrid KB3079772
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