"Sorry, another account from your organization is already signed in on this computer" error when you try to sign in to an Office 2016 for Mac app

PROBLEM
When you try to sign in to an Office 2016 for Mac app by using your Office 365 user ID and password, you receive the following error message:
Sorry, another account from your organization is already signed in on this computer.
SOLUTION
To resolve this issue, use the Keychain Access app to delete any password entries that contain "Office." To do this, follow these steps:
  1. Start the Keychain Access app.
  2. In the Search field, type Office.
  3. Delete any entries that are found.

    Note You should find between two and six entries.
  4. Exit the Keychain Access app, and then try to sign in to Office 2016 for Mac again.
MORE INFORMATION
This behavior is expected. It occurs if you're already signed in to Office 2016 for Mac through a different Office 365 user account in the same organization. 

Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.


Still need help? Go to the Office 365 Community website.
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ИД на статията: 3081002 – Последен преглед: 07/28/2015 00:25:00 – Редакция: 2.0

Microsoft Office 2016 for Mac

  • o365 o365e o365p o365a o365m o365022013 kb3rdparty KB3081002
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