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The "Get Windows 10" app doesn’t appear in Windows 7 or 8.1

Symptoms
If you have Windows 7 or 8.1, you may be expecting to see the Get Windows 10 app, a small Windows icon in your system tray. This app gives you the opportunity to get a free copy of Windows 10.

If you have Windows 7 or Windows 8.1 but aren’t seeing the icon, this article will help you find out why, and if you can get the app.
Cause
You won’t get the app if:

  1. Your copy of Windows is not activated with a genuine license. To check this, from Start, search for File Explorer and select it from the search results Press-and-hold or right-click This PC, and select Properties. Your Windows activation status is listed at the bottom. If your copy of Windows is not activated, refer to Knowledge Base article 950929 for more information. You must activate Windows with a genuine license before you can upgrade. After activating, run the troubleshooter in the Resolution section below..
  2. You are missing pre-requisite Windows Updates. See the Resolution section.
  3. Your device is or has been connected to a domain, or connected to Mobile Device Management (MDM). Check with your IT administrator for information about upgrading Windows. 
  4. You have an Enterprise edition of Windows, or if you are running Windows RT or Windows 8.1 RT. These editions are not eligible for the free upgrade offer to Windows 10.
If none of these causes are the case with your copy of Windows, try the Resolution steps below.
Resolution
Try running this Windows troubleshooter to resolve the issue.

You can also try these manual solution steps, but the troubleshooter will be faster and easier.

  1. Check your Windows version, edition, and Service Pack level.
    1. Windows 7: Open System by clicking the Start button, right-clicking Computer, and then clicking Properties.
    2. Windows 8.1: From the Start screen, swipe in from the right to bring up the charms, and select Search, or just start typing to search. Search for pc info.

  2. Make sure Windows Update is turned on - for instructions to turn on Automatic Updates, see Knowledge Base article 306525. Then check to see if the necessary updates are installed. To do this, from the Start menu or screen, search for cmd, right-click on Command Prompt in the results and select Run as administrator. Type or paste the command dism /online /get-packages | findstr 3035583 – if the update is installed, you will get a return with Package identity followed by a string of information. If nothing is returned, the update is not installed, and you need to check for updates and install it.
    1. Windows 7: also run the command dism /online /get-packages | findstr 2952664
      If this update is not installed, install it now.
    2. Windows 8.1: also run the commands
      dism /online /get-packages | findstr 2976978
      dism /online /get-packages | findstr 2919355

      If these are not installed, from the Start screen search for Check now, and select Check for updates to install those updates.
After you have completed all of these updates, reboot your device.

If, after running the troubleshooter or doing the manual steps, you still don’t see the icon, tech savvy users can use the Media Creation Tool to install Windows 10. See this FAQ for more information.


Properties

Article ID: 3081048 - Last Review: 08/17/2015 21:15:00 - Revision: 3.0

Windows 8.1, Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Professional, Windows 7 Ultimate

  • KB3081048
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