You May Not Be Able to Sign Up for the Internet by Using a Modem
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When you run the wizard to set up Internet access, you receive the following prompt:
Do you want help finding an Internet service provider?When you click Yes, you may receive the following error message:
Unable to connect to the Internet. You computer is no longer connected to the Internet through your network.
This problem can occur if your computer contains two or more devices that are considered valid network adapters by Windows XP. For example if your computer contains a 1394 port or Wireless Fidelity (WiFi) network adapter along with a modem, or two network adapter cards, the wizard may attempt to use the wrong device to collect information about Internet service providers (ISPs). If the device the wizard attempts to use does not have Internet access, you receive the error message.
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File informationThe English version of this fix should have the following file attributes or later:
Date Time Size File name -------------------------------------- 28-Sep-2001 09:32 23,747 Migrate.js
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.
Article ID: 308131 - Last Review: 01/12/2015 18:56:20 - Revision: 1.0
Microsoft Windows XP Home Edition, Microsoft Windows XP Professional
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