Article ID: 308397 - View products that this article applies to.
This article was previously published under Q308397
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In an Exchange 2000 environment, messages with special code page subject lines may not be decoded during the message tracking decode operation; the following error message may be logged four times in the Application event log:
Event Type: Error
Event Source: MSExchangeSA
Event Category: General
Event ID: 5007
Time: 7:55:16 PM
An error occurred during the message tracking decode operation. Function:ScSaveGatewayTrackingDataEx . 0xc0070057 - The parameter is incorrect
This problem can occur because the message tracking decode operation does not work properly on certain specific code page e-mail subjects.
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378The English version of this fix should have the following file attributes or later:
(https://support.microsoft.com/kb/301378/EN-US/ )XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
Component: Message tracking
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NOTE: Because of file dependencies, this update requires Microsoft Exchange Server 2000 Service Pack 1.
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 2.