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Sent emoticons are displayed differently in instant messages between Lync 2010 or 2013 and Skype for Business clients

Symptoms
This issue occurs when some emoticons are sent from Microsoft Lync 2010 or Microsoft Lync 2013. When this issue occurs, mismatched emoticons are displayed in Microsoft Skype for Business, and vice versa. The affected emoticons are Hot Smiley, Secret Telling Smiley, Rolling Eyes Smiley, Idea, Hug, Can You Talk, and Let's Meet.

Here's the screen shot of the whole emoticons that are sent from Lync 2010:
Asnapshot for emoticons that are sent from Lync 2010

Here's the screen shot of the affected emoticons that are received in Skype for Business before you apply this update:
A snapshot for emoticons that are received in Skype for Business before you apply this update

Here's the screen shot of the mismatched emoticons that are received in Skype for Business after you apply this update:
A snapshot for emoticons that are received in Skype for Business after you apply this update
Cause
This issue occurs because the aliases of these emoticons that are used in Skype for Business conflict with the aliases that are used in Lync 2010 or Lync 2013. Therefore, wrong emoticons are converted and displayed.
Resolution
To fix this issue, install the November 10, 2015 security update (KB3101496) for Lync 2013 (Skype for Business).

Note Lync 2013 was upgraded to Skype for Business in April 2015.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
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Article ID: 3085626 - Last Review: 11/10/2015 19:46:00 - Revision: 1.0

Microsoft Lync Server 2013, Skype for Business

  • kbqfe kbfix kbsurveynew kbexpertiseinter KB3085626
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