Skype for Business client crashes when you search for a contact on the Skype Directory tab

This issue occurs when you search for a contact in the search box in Skype for Business when Skype Directory Search is enabled. When this issue occurs, the search times out without any error messages.

Note This issue affects all Middle East countries for which external communications are blocked by an Internet service provider (ISP).
Cause
This issue occurs because of the connection to the Transport Layer Security (TLS) session that Skype for Business Edge Server uses to send a client hello. Over this connection, Skype for Business Edge Server never receives a response.
Resolution
To fix this issue, install the November 10, 2015, security update (KB 3101496) for Lync 2013 (Skype for Business).

Note Lync 2013 was upgraded to Skype for Business in April 2015.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 3085630 - Last Review: 11/10/2015 19:43:00 - Revision: 1.0

Microsoft Lync Server 2013, Skype for Business

  • kbqfe kbfix kbsurveynew kbexpertiseinter KB3085630
Feedback