Article ID: 308677 - View products that this article applies to.
This article was previously published under Q308677
When you are a limited user on Windows XP Home Edition, you cannot receive streamed media through Windows Media Player. The following error message appears:
Access is denied
This behavior can occur if Windows XP was installed by your original equipment manufacturer (OEM) or corporate administrator through the use of an image that was created with Sysprep. In this case, the user profile is copied from an existing UsrClass.dat file to "Default User." However, if there is no profile under "Default User" in the UsrClass.dat file and the profile is issued for the first time, this behavior does not occur.
Service pack informationTo resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322389/EN-US/ )How to obtain the latest Windows XP service pack
Hotfix informationTo resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389If you cannot install the latest service pack for Windows XP, install the following hotfix.
(https://support.microsoft.com/kb/322389/EN-US/ )How to Obtain the Latest Windows XP Service Pack
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform ----------------------------------------------------------------------- 03-Oct-2001 12:58 5.1.2600.15 656,896 Userenv.dll i386 03-Oct-2001 12:58 5.1.2600.15 1,686,016 Userenv.dll Itanium 64-bit
To work around this behavior, delete the Usrclass.dat file that is located in the user profile of the Default User, Guest, and limited user accounts:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.
Article ID: 308677 - Last Review: December 1, 2007 - Revision: 2.6