Telephone numbers of contacts are missing in Lync 2013 or Skype for Business

  • Article
  • Applies to:
    Microsoft Lync 2013, Lync Basic 2013, Skype for Business, Skype for Business Online

Symptoms

When you use one of the following methods to call a user in Microsoft Lync 2013 or Microsoft Skype for Business, the telephone number (or numbers) may not be displayed:

  • You right-click the contact, as in the following screenshot:

    Screenshot that shows contact options appear without phone number after right-clicking a contact.

  • You select the call menu, as in the following screenshot:

    Screenshot that shows phone number not showing when selecting the call menu.

Cause

This issue may occur in the following scenario:

  • The users are included in the contact list.
  • The users have explicitly blocked their photo from being published.
  • You have to scroll down in order to see the affected users.
  • The users have at least one associated phone number.

Hotfix or update information

  • Microsoft is currently investigating this issue.

Workaround

To work around this issue, use one of the following methods as a user with admin permissions:

  • Make sure that the Show my picture option is enabled for all users, even if they haven't published a photo:

    Screenshot that shows the Show my picture option enabled for in the options window.

  • Expand the contact card details before you try to call that particular user, as in the following screenshot:

    Screenshot that shows the Call Work number in the expanded contact card details

More information

Still need help? Go to Microsoft Community.