"An error occurred while working on your domain" when you try to verify your domain in Office 365 in an Exchange hybrid deployment

Note The Hybrid Configuration wizard that's included in the Exchange Management Console in Microsoft Exchange Server 2010 is no longer supported. Therefore, you should no longer use the old Hybrid Configuration wizard. Instead, use the Office 365 Hybrid Configuration wizard that's available at http://aka.ms/HybridWizard. For more information, see Office 365 Hybrid Configuration wizard for Exchange 2010.
PROBLEM
You have a hybrid deployment of on-premises Exchange Server and Exchange Online in Office 365. When you try to add and verify a domain in the Office 365 admin center, you receive the following error message after you add the TXT record or MX record:
An error occurred while working on your domain. Please go back to the Domains page to restart the process.
When you go to the Domains page, you're redirected to the Domain Setup page. However, a new TXT or MX record is generated. After you update the TXT or MX record, you receive the same error message again. You cannot verify the domain.
CAUSE
The domain name that you're trying to add to Office 365 is already being used in the on-premises Exchange federation trust as the primary federation organization identifier (ApplicationUri).

Note To confirm that this is the cause of the issue, open the Exchange Management Shell, and then run the Get-FederationTrust cmdlet to locate the ApplicationUri attribute. Confirm that the ApplicationUri attribute is set to the domain name that you're trying to verify in Office 365.
SOLUTION
To resolve this issue, follow these steps:
  1. Remove the on-premises federation trust. For more info, see the following:
  2. Add and verify the domain in Office 365. For more info, see Verify your domain in Office 365.
  3. Re-create the on-premises federation trust. For more info, see the following:
  4. Re-create the organization relationship at the organization with whom you have set up the organization relationship. For more info, see the following:
MORE INFORMATION
Still need help? Go to the Office 365 Community website or the Exchange TechNet Forums.
Свойства

ИД на статията: 3089230 – Последен преглед: 05/10/2016 09:44:00 – Редакция: 4.0

Microsoft Exchange Online, Microsoft Exchange Server 2013 Enterprise, Microsoft Exchange Server 2013 Standard, Microsoft Exchange Server 2010 Enterprise, Microsoft Exchange Server 2010 Standard

  • o365e o365m o365022013 o365 o365a hybrid KB3089230
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