Article ID: 308994 - View products that this article applies to.
This article was previously published under Q308994
Thank You for Your Help!Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users like you, our engineers devised a workaround for this problem. This article contains information that may help you avoid experiencing this problem again in the future.
ERROR SIGNATUREThis article addresses a crash problem that can occur in the following applications and modules:
Application Name ----------------- Winword.exe Excel.exe Powerpnt.exe Frontpg.exe Outlook.exe Mspub.exe Msaccess.exe Visio.exe Module Name -------------- Hpzntp04.dll Hpzntp03.dll Hpouip07.dll Hpfuint0.dll Hpzntp01.dll Hpzntp02.dll
When you try to change the properties of your printer from one of the Microsoft Office XP programs listed at the beginning of this article, you may receive an error message similar to the following
where program name is the Microsoft Office program you were working with when the error occurred.
Microsoft program name has encountered a problem and needs to close. We are sorry for the inconvenience.
To see what data this error report contains, click here.
When you view the data in the error report, the report contains an error signature similar to the error listed at the beginning of this article.
This problem occurs when the Office program is obtaining default properties from the current printer driver and most frequently occurs with older Hewlett-Packard printer drivers.
Note This problem can also occur in other Microsoft Windows programs.
To correct this problem, update your Hewlett-Packard printer driver. To do this, contact Hewlett-Packard. For information about how to contact Hewlett-Packard, visit the following Microsoft Web site:
http://support.microsoft.com/gp/vendorsMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
To change the properties of your printer driver from a Microsoft Office program, follow these steps:
http://oca.microsoft.com/en/dcp20.aspFor additional information, click the following article numbers to view the following articles in the Microsoft Knowledge Base:
289508The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
(https://support.microsoft.com/kb/289508/EN-US/ )HOW TO: View the Error Signature from Office Application Error Reporting If Program Quits Unexpectedly
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Article ID: 308994 - Last Review: June 6, 2008 - Revision: 5.0