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"Unable to update the password" error in an Exchange environment

Symptoms
Users in an Exchange Server environment receive the following error message when they try to set a new password for Windows:

Unable to update the password. The value provided for the new password does not meet the length, complexity, or history requirements of the domain.

Note The Exchange ActiveSync mailbox policy setting is configured to use the following password requirements:

AlphanumericPasswordRequired : FalsePasswordEnabled              : TruePasswordRecoveryEnabled      : FalseAllowSimplePassword          : TrueMinPasswordLength            : 4MaxPasswordFailedAttempts    : 10PasswordExpiration           : UnlimitedPasswordHistory              : 0MinPasswordComplexCharacters : 1
Cause
Local accounts must meet the following requirements when any password policy is set:

MinPasswordLength            : 6MinPasswordComplexCharacters : 3

Resolution
This behavior is by design. The user must create a password that meets these complexity requirements.
More information
For more information, see the Exchange ActiveSync policy engine overview.
Properties

Article ID: 3090164 - Last Review: 08/31/2015 23:57:00 - Revision: 2.0

Microsoft Exchange Server 2010 Enterprise, Microsoft Exchange Server 2010 Standard, Microsoft Exchange Server 2013 Enterprise, Microsoft Exchange Server 2013 Standard, Microsoft Exchange Online

  • kbsurveynew KB3090164
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