"The operation failed" error when an Outlook meeting request includes an attachment

Symptoms
When you send a meeting request that contains an attachment in Microsoft Outlook, you receive the following error message.

The operation failed.
Cause
This issue may occur because of a third-party .dll file that's installed on the computer. Microsoft product support teams have seen this issue occur in some cases with the Qipcap.dll file. This file is associated with the Websense program.

NoteThe presence of this third-party .dll file does not necessarily mean that you will experience these symptoms. There may be other causes of these symptoms. This article is only intended to help you identify possible causes of this issue when you are running Outlook.

Resolution
To fix this issue, install the October 13, 2015, update for Outlook 2013 or Outlook 2010. For information about these updates, click the following article numbers to view the article in the Microsoft Knowledge Base:

3085579 October 13, 2015, update for Outlook 2013 (KB3085579)
3085604 October 13, 2015, update for Outlook 2010 (KB3085604) 

Workaround
If you can't install the update that's mentioned in the "Resolution" section to fix this issue, you can work around the issue by either disabling or uninstalling the third-party application. Use the Programs and Features item in Control Panel to uninstall the application.

If you can't locate the program through Control Panel, check the program's installation folder for an "uninstall" program. By default, the Qipcap.dll file is located in the C:\Windows\system32 or C:\Windows\SysWOW64 directory.

For more assistance, contact the vendor of the third-party application.


Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
More information
If you review the Microsoft Office Alerts log, you see an event that resembles the following:

Microsoft Outlook

The operation failed

To review the Microsoft Office Alerts log, follow these steps:
  1. In Control Panel, open Administrative Tools.
  2. Double-click Event Viewer.
  3. In the navigation pane, select Microsoft Office Alerts under Applications and Services Logs.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Свойства

ИД на статията: 3091256 – Последен преглед: 10/13/2015 19:51:00 – Редакция: 8.0

Microsoft Outlook 2010, Microsoft Outlook 2013

  • KB3091256
Обратна връзка