An error message appears with an Asus video adapter in Windows XP

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
When you use a computer that contains an Asus video adapter, the computer may stop responding (hang) and display the following error message:
This behavior can occur if you did not use the Dynamic Update feature for the video adapter driver when you installed Windows XP.
To prevent this problem from occurring, when you upgrade to Windows and receive the prompt by Setup to get updated Setup files, click Yes, download the updated Setup files (Recommended), and then click Next.

This fix is installed via the Dynamic Update feature of Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
311220 Description of the Dynamic Update feature in Windows XP Setup

How to delete the Asusasv1.dll file

To work around this problem, delete the Asusasv1.dll file. To do this, follow these steps:
  1. Click Start, and then click Run.
  2. Type cmd, and then click OK.
  3. Type del /s %windir%\Asusasv1.dll, and then press ENTER.
  4. Type exit to exit the Command Prompt window.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Article ID: 309126 - Last Review: 01/12/2015 19:00:02 - Revision: 4.0

Microsoft Windows XP Home Edition, Microsoft Windows XP Professional

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