This article was previously published under Q309137
This article has been archived. It is offered "as is" and will no longer be updated.
If you use Microsoft Outlook Web Access (OWA) to send a message with high importance, the message may be routed as a standard priority message, but the message may be received as a high-importance message (displayed with a red exclamation point).
Each message contains both the PR_PRIORITY and PR_IMPORTANCE properties. This problem can occur if the PR_IMPORTANCE property is set correctly, but the PR_PRIORITY property is left blank.
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.
This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 2.
The PR_PRIORITY property is used for routing purposes and the PR_IMPORTANCE property is used to determine whether the red exclamation point is displayed.