"You do not have a license" error when you configure Microsoft Dynamics CRM for Microsoft Office Outlook

Symptoms
When you try to configure Microsoft Dynamics CRM for Microsoft Office Outlook, you receive the following error message:

"You do not have a license to use Microsoft Dynamics CRM Online. Contact your Office 365 administrator to assign a Microsoft Dynamics CRM license to you."
Cause
Your user account has not been assigned a Microsoft Dynamics CRM Online license.
Resolution
Sign into http://portal.office.com as a user with administrative privileges and assign a Microsoft Dynamics CRM Online license to your user account. It may take a few minutes before the license information synchronizes from Office 365 to Microsoft Dynamics CRM Online.

For detailed steps on how to assign a license in Office 365, refer to the following article:

Assign or unassign licenses for Office 365 for business
https://support.office.com/article/Assign-or-unassign-licenses-for-Office-365-for-business-997596B5-4173-4627-B915-36ABAC6786DC
More information
When you click Details on the error dialog or if you view the log file, the following error is shown:

  10:58:34|  Error| Exception : The user has not been assigned any License    at Microsoft.Crm.Application.Outlook.Config.ServerInfo.RunServerDiagnostics()
   at Microsoft.Crm.Application.Outlook.Config.ServerInfo.LoadUserInfo(IClientAuthProvider`1 orgAuthProvider)
   at Microsoft.Crm.Application.Outlook.Config.ServerInfo.Initialize(Uri discoveryUri, OrganizationDetail selectedOrg, String displayName, Boolean isPrimary, IClientAuthProvider`1 authenticatedProvider)
   at Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadDataToServerInfo()
   at Microsoft.Crm.Application.Outlook.Config.ServerForm.<InitializeBackgroundWorkers>b__3(Object sender, DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
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ИД на статията: 3091628 – Последен преглед: 08/24/2015 16:28:00 – Редакция: 2.0

Microsoft Dynamics CRM for Microsoft Office Outlook

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