"A program is trying to send an e-mail program on your behalf..." message when you send a Word Template documents via E-mail in Microsoft Dynamics GP

Symptoms
Every time you send a Word Template document via e-mail, you see this message:

A program is trying to send an e-mail message on your behalf. If this is unexpected, click Deny and verify your antivirus software is up-to-date. For more information about e-mail safety and how you might be able to avoid getting this warning, click Help.
 


Cause
When the user clicks SEND, the system looks for certain MAPI settings in the Win.ini file that are not there. (You could disable through Programmatic Access on the Trust Center window, but there is an easier fix.)
Resolution
Here is an easy fix:

1. Open a Windows Explorer window and go to C:\Windows.

2. Make a backup of the Win.ini

3. Open the WIN.ini file found in this folder.

4. Look for the MAPIX setting in the file under the [Mail] section of the file.

a. If the MAPIX setting reads MAPIX=0, please change the 0 to a 1 and then save the file.

b. If there is not a MAPIX setting under the Mail section, please add the following under the Mail section of the file:
i. MAPIX=1

5. Once you have modified the WIN.ini file, please be sure to save the changes and then close the file.

6. Then you can restart both Microsoft Outlook and Dynamics GP to ensure that the changes to the file are picked up.

If you run into trouble with editing the Win.ini you can save this to your desktop and drag and drop it into the C:\Windows folder.

If this still does not work you will need validate your Registry.  The document below will walk you through on how to check your Registry for Mail. Go through Steps 1-7 and choose Option A if you are 32-bit or Option B if you are 64-bit. 

Click HERE to open the blog article and click on the link at the bottom to download the 'Registry MAPI Fix.doc' 


More information
word templates error email "A program is trying to send an email message on your behalf"
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
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Article ID: 3091943 - Last Review: 08/25/2015 16:29:00 - Revision: 2.0

Microsoft Dynamics GP 2015, Microsoft Dynamics GP 2013

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