XADM: Cannot Set Secondary Address as Primary on a Contact

This article was previously published under Q309212
This article has been archived. It is offered "as is" and will no longer be updated.
When you create a secondary e-mail address for a contact and attempt to set this address as the primary or reply address, you cannot because the Set to Primary option is unavailable. You notice the following conditions:
  • The E-Mail Addresses tab User Interface states:
    Each e-mail address type has one default reply address. To change the default, select an entry in the list, and then click Set As Primary.
  • You cannot set the secondary address as the primary address.
  • You cannot remove the primary address. If you try to do so, you receive the following error message:
    This is the home e-mail address of this recipient. It cannot be removed. ID no: c10312e8.
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
After you apply Exchange 2000 Service Pack 2, the Set as Primary option will be available, and you can set a secondary e-mail address as the primary address.

If you select a secondary address to be set as the primary address, this also changes the targetAddress value.

The behavior is consistent on both the E-mail Addresses and the Exchange General tabs.
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 2.

Article ID: 309212 - Last Review: 10/24/2013 07:52:38 - Revision: 1.5

  • Microsoft Exchange 2000 Server Standard Edition
  • kbnosurvey kbarchive kbbug kbexchange2000sp2fix kbnofix KB309212