Article ID: 309212 - View products that this article applies to.
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When you create a secondary e-mail address for a contact and attempt to set this address as the primary or reply address, you cannot because the Set to Primary option is unavailable. You notice the following conditions:
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378After you apply Exchange 2000 Service Pack 2, the Set as Primary option will be available, and you can set a secondary e-mail address as the primary address.
(https://support.microsoft.com/kb/301378/EN-US/ )XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
If you select a secondary address to be set as the primary address, this also changes the targetAddress value.
The behavior is consistent on both the E-mail Addresses and the Exchange General tabs.
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 2.