Article ID: 309223 - View products that this article applies to.
This article was previously published under Q309223
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In a Microsoft Windows 2000-based site that contains multiple global catalog servers and multiple Exchange 2000 servers, if you take one of the global catalog servers offline, some users may not be able to connect with their mailboxes.
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/301378/EN-US/ )XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 2.