Queue views perform poorly, or fail to load in Microsoft Dynamics CRM 2015

Symptom
When navigating to Queues in the Service module of Microsoft Dynamics CRM 2015, views take a long time to load, and sometimes fails to load. While loading, the following is displayed:

Loading Activity Records.
Cause
Unresolved email addresses are being displayed by the view, which causes the performance issue and occasional failure to load the data.
Resolution
Remove any field from the view that contains an unresolved email address. To remove fields from the Queue view, follow the steps below:  

1- Navigate to Settings > Customizations, and choose Customize the System.  
2- Under Components, expand Entities, and then expand the Queue entity.  
3- Select Views.  
4- Double-click the view that needs to be edited.  
5- Select the field that contains unresolved email addresses, and click on remove.  
6- Click Save and Close.  
7- Choose Publish to publish customizations.  
More Information
 
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 3092883 - Last Review: 08/28/2015 21:11:00 - Revision: 6.0

Microsoft Dynamics CRM Online Professional Edition

  • KB3092883
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