Article ID: 309325 - View products that this article applies to.
This article was previously published under Q309325
This article has been archived. It is offered "as is" and will no longer be updated.
When you use Windows Media Player to try to make (burn) an audio CD in your Hewlett-Packard (HP) CD-Writer drive, the burning process may unexpectedly stop and not complete. When this occurs, you may receive a status message that indicates that an error has occurred, and the CD may be damaged and unplayable. This symptom may occur more often on rewritable CDs as opposed to write-once CDs.
This problem can occur if your HP CD-Writer drive needs updated firmware and drivers.
To resolve this problem, view the following HP Web site for information about how to obtain Windows XP compatible firmware and drivers:
http://www.hp.comMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
For additional information about how to troubleshoot audio CD creation in Windows Media Player for Windows XP, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/306319/EN-US/ )How to Troubleshoot Audio CD Creation in Windows Media Player for Windows XP
For help with CD or DVD drive problems in Windows Vista, visit the following Microsoft web page:
Fix problems in which your CD or DVD drive cannot read or write media in Windows
Article ID: 309325 - Last Review: January 17, 2015 - Revision: 3.3