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Error 0x800704C9 occurs when you try to copy file to NFS share in Windows 8

Symptoms
This issue occurs in Windows 8 after the network-attached storage encounters system failures or after the Network File System (NFS) server restarts. The error message looks something like:

An unexpected error is keeping you from copying the file.
If you continue to receive this error, you can use the error code to search for help with this problem.
Error 0x800704C9: The remote computer refused the network connection

Hotfix information

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.

Prerequisites

There's no prerequisite to apply this hotfix.

Registry information

To use the hotfix in this package, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.
File Information
The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.

Windows 8

Notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Version Product Milestone Service branch
    6.2.920 0.16xxxWindows 8 RTMGDR
    6.2.920 0.17xxxWindows 8RTMGDR
    6.2.920 0.21xxxWindows 8 RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
x86 Windows 8
File nameFile versionFile sizeDateTimePlatform
Nfs-clientcore-ppdlic.xrm-msNot applicable2,89307-Sep-201515:18Not applicable
Nfsclnt.exe6.2.9200.1638483,96826-Jul-201203:20x86
Nfsnp.dll6.2.9200.1638481,40826-Jul-201203:19x86
Nfsrdr.mofNot applicable4,49002-Jun-201214:44Not applicable
Nfsrdr.sys6.2.9200.17503209,92007-Sep-201513:23x86
Nfs-clientcore-ppdlic.xrm-msNot applicable2,89308-Sep-201513:57Not applicable
Nfsclnt.exe6.2.9200.1638483,96826-Jul-201203:20x86
Nfsnp.dll6.2.9200.1638481,40826-Jul-201203:19x86
Nfsrdr.mofNot applicable4,49002-Jun-201214:44Not applicable
Nfsrdr.sys6.2.9200.21616210,43207-Sep-201513:22x86
x64 Windows 8
File nameFile versionFile sizeDateTimePlatform
Nfs-clientcore-ppdlic.xrm-msNot applicable2,89307-Sep-201516:47Not applicable
Nfsclnt.exe6.2.9200.16384101,37626-Jul-201203:08x64
Nfsnp.dll6.2.9200.1638495,74426-Jul-201203:06x64
Nfsrdr.mofNot applicable4,49002-Jun-201214:44Not applicable
Nfsrdr.sys6.2.9200.17503262,14407-Sep-201513:19x64
Nfs-clientcore-ppdlic.xrm-msNot applicable2,89308-Sep-201514:50Not applicable
Nfsclnt.exe6.2.9200.16384101,37626-Jul-201203:08x64
Nfsnp.dll6.2.9200.1638495,74426-Jul-201203:06x64
Nfsrdr.mofNot applicable4,49002-Jun-201214:44Not applicable
Nfsrdr.sys6.2.9200.21616262,65607-Sep-201513:19x64

Additional file information

x86 Windows 8
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size1,818
Date (UTC)08-Sep-2015
Time (UTC)21:37
PlatformNot applicable
File nameX86_8bbda3f9cd6893f7e5d1e3605e814aa4_31bf3856ad364e35_6.2.9200.17503_none_e81e3fcb9615f1c7.manifest
File versionNot applicable
File size702
Date (UTC)08-Sep-2015
Time (UTC)21:37
PlatformNot applicable
File nameX86_e6fd17fa7f95968f37438b80c2c19d7e_31bf3856ad364e35_6.2.9200.21617_none_1980900d337f0660.manifest
File versionNot applicable
File size702
Date (UTC)08-Sep-2015
Time (UTC)21:37
PlatformNot applicable
File nameX86_microsoft-windows-nfs-clientcore_31bf3856ad364e35_6.2.9200.17503_none_a9e2f4b013baf5f5.manifest
File versionNot applicable
File size28,036
Date (UTC)08-Sep-2015
Time (UTC)21:41
PlatformNot applicable
File nameX86_microsoft-windows-nfs-clientcore_31bf3856ad364e35_6.2.9200.21617_none_aa65c2b72cdd170c.manifest
File versionNot applicable
File size28,036
Date (UTC)08-Sep-2015
Time (UTC)21:41
PlatformNot applicable
x64 Windows 8
File propertyValue
File nameAmd64_20644755dec763e020578a9458a49b3a_31bf3856ad364e35_6.2.9200.17503_none_c42c5d618200f879.manifest
File versionNot applicable
File size706
Date (UTC)08-Sep-2015
Time (UTC)21:37
PlatformNot applicable
File nameAmd64_84239509bef86449c6dc4aedc7d16c3c_31bf3856ad364e35_6.2.9200.21617_none_2f969f7e1ca9c99d.manifest
File versionNot applicable
File size706
Date (UTC)08-Sep-2015
Time (UTC)21:37
PlatformNot applicable
File nameAmd64_microsoft-windows-nfs-clientcore_31bf3856ad364e35_6.2.9200.17503_none_06019033cc18672b.manifest
File versionNot applicable
File size28,040
Date (UTC)08-Sep-2015
Time (UTC)21:38
PlatformNot applicable
File nameAmd64_microsoft-windows-nfs-clientcore_31bf3856ad364e35_6.2.9200.21617_none_06845e3ae53a8842.manifest
File versionNot applicable
File size28,040
Date (UTC)08-Sep-2015
Time (UTC)21:38
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,049
Date (UTC)08-Sep-2015
Time (UTC)21:37
PlatformNot applicable
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
See the terminology that Microsoft uses to describe software updates.
Properties

Article ID: 3093803 - Last Review: 11/04/2015 07:13:00 - Revision: 2.0

Windows 8 Enterprise, Windows 8 Pro, Windows 8

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