Technical Presales and Deployment Services – supported products and scenarios

Win more deals, accelerate deployment, and increase consumption of Microsoft solutions throughout every stage of your customer relationships by leveraging technical presales and deployment services – available through your Microsoft Partner Network core benefits. Learn more about the types of products/solutions and the categories of presales/deployment scenarios that are supported by a Partner Technical Consultant. Sections in this document:


What types of technical presales and deployment services does this document cover?
The types of technical presales & deployment services covered include:

  1. Technical Presales Assistance
  2. Partner Advisory Hours (Partner Advisory Hours are the currency used to access Advisory Services created to help you design, develop, and deploy customer solutions)


Supported Products/Solutions & Boundaries

As we continue to invest in cloud support, we have reduced coverage of some products that are exclusively on-premises. As such, we no longer provide Technical Presales Assistance and Advisory Services(via partner advisory hours) for exclusively on-premises products, with the following exceptions: Windows 10, Windows Server, Skype for Business, Microsoft Dynamics AX, and Microsoft SQL will continue to be supported. Additionally, all hybrid scenarios made up of both cloud and on-premises products will continue to be supported.

What products are supported for technical presales and deployment services?
All Microsoft cloud services and on-premises products in a hybrid scenario will be supported.



Supported Products

Microsoft Office 365Microsoft Exchange Online, Skype for Business (online and on-premises), SharePoint Online, OneDrive, Power BI, Yammer
Microsoft DynamicsMicrosoft Dynamics AX, Dynamics AX on Azure, Dynamics GP on Azure, Dynamics NAV on Azure, Dynamics CRM on-premises on Azure, Dynamics CRM Online, Dynamics Marketing, Parature, integration scenarios CRM and Office 365/Power BI, Unified Service Desk (connected via cloud)
Microsoft AzureAll Microsoft Azure solutions and related services including infrastructure as a service, platform as a service, Data Platform, BI Analytics, AML
Windows ServerAll Windows Server
System CenterIncludes related products such as SCCM, if related to cloud or hybrid scenarios
Enterprise Mobility SuiteEnterprise Mobility Suite, Microsoft Intune, Azure Active Directory, Rights Management Services
Windows 10Windows 10 operating system, Windows 10 mobile, devices, universal apps


What products are no longer supported for technical presales and deployment services?
Microsoft products that focus on exclusively on-premises will no longer be supported with the exception of Windows 10, Windows Server, Skype for Business, Microsoft Dynamics AX, and Microsoft SQL, unless used in a hybrid scenario or if migration to the cloud is a viable option.

Products Out of Scope

Microsoft Office (exclusively on-premises versions including Office 2016)Microsoft Lync, Exchange, SharePoint Note: Skype for Business on-premises will continue to be supported.
Microsoft Dynamics (exclusively on-premises only)Microsoft Dynamics CRM (on-premises), Dynamics NAV (on-premises), Dynamics GP, Unified Service Desk (connected via on-premises only)


Supported Scenarios & Boundaries


Technical Presales & Deployment Services, as part of Partner Technical Services, helps accelerate the sales, deployment and consumption of Microsoft products and services through technical presales and deployment support and technical training for the Microsoft Partner Network community.

What types of scenarios are supported to help partners SELL?
In order to help Partners position Microsoft products and services in their customer engagements, Technical Presales Assistance helps answer Partner questions that are related to features, advantages in Microsoft products and how to position technology/products as a solution to the customer's needs, including scenarios such as:

  • Proof-of-concept (PoC) guidance
  • Business value proposition
  • Competitive assistance
  • Feature overview and comparison guidance
  • Request for proposal (RFP) questions
  • Technical licensing recommendations


What types of scenarios are supported to help partners DEPLOY?
When a Partner has questions on how to deploy a product/service, how to plan, how to configure or any other question that requires technical guidance on how Microsoft technology can be used, this is referred to as Advisory Services, which are accessed by using Partner Advisor Hours and include scenarios such as:

  • Design and implementation guidance
  • Test environment review
  • Solution integration assistance
  • Migration and deployment planning
  • Scenario guidance and solution architecture
  • Get Current internal deployment services


What types of scenarios are not supported by a Partner Technical Consultant and where can I get support?


Unsupported scenariosExamplesWhere to get support
Technical SupportBreak-fix support, hotfixes or troubleshootingContact product support
Account ManagementPartner development, sales pipeline planningContact Partner Sales Executive or Tele Partner Account Manager (TPAM)
MPN Program SupportMPN program questions (credential association to MPN organization, support contract activation)Contact Regional Service Center (RSC) or Partner Support Community
On-site SupportGoing on-site to partner or customer locations (Services are primarily delivered remotely via Skype, phone or email)Review partner support offerings

Long-Term ConsultingPartners using more than 25 partner advisory hours for a single engagement are usually considered to be out of scope Review partner support offerings

Pricing/Licensing ContractsPrices that are not public, reseller price list, discounts or contract issuesContact Partner Sales Executive or a local distributor or reseller via Microsoft Pinpoint
Directly Support the End CustomerDiscussions with the end customer for technical presales & deployment scenarios (Partner owns customer relationship)Review partner support offerings



How to request technical presales & deployment assistance


To request technical presales or deployment assistance for supported products and scenarios, please watch this video or review this how-to article.


Find information for non-supported products/scenarios


You can also find helpful information on our blogs, partner or product related Yammer groups, or by visiting the Partner Support Community for partner-to-partner guidance.
Technical Presales Assistance and Partner Advisory Hours policy change, Technical Presales Assistance, Partner Advisory Hours
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Article ID: 3094111 - Last Review: 04/14/2016 19:04:00 - Revision: 11.0

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