Cannot Add Local Users with the User Accounts Tool if Computer Is a Domain Member

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q309428
This article has been archived. It is offered "as is" and will no longer be updated.
When you try to add a local user by using the User Accounts tool in Control Panel, you may receive an error message that states that the user cannot be added because the group in which it is being created cannot be found. This symptom may occur if all of the following conditions exist:
  • The Multilingual User Interface (MUI) Pack is installed on your Windows XP Professional-based computer.
  • Your computer is a member of a domain.
  • You are using a non-English user interface language.
NOTE: The exact error message you receive may vary depending on the language you are using when you receive the error message. The error message is generated in the language that you selected. Because translations vary slightly, this article cannot provide the exact text of the error message.
This problem occurs because the method that is used by the User Accounts tool causes a name conflict. The name conflict occur because the User Accounts tool is looking for a localized group name rather than the English spelling of the group name. The issue is specific to the two default choices that are listed, "Standard user" and "Restricted user".
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version      Size     File name   ------------------------------------------------------   30-Jul-2002  10:16  5.1.2600.50  857,600  Netplwiz.dll				

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.
To work around this problem, use either of the following methods.

Method 1

At the "What level of access do you want to grant this user" screen, click Other, and then manually select the group to which you want to add the user.

Method 2

Use the Local Users And Groups MMC snap-in to create local users. To start the Local Users And Groups MMC snap-in, right-click My Computer, click Manage, and then click Local Users and Groups.

Article ID: 309428 - Last Review: 12/07/2015 07:58:34 - Revision: 1.4

Microsoft Windows XP Professional

  • kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbbug kbenv kbfix kbshell kbui kbwinxpsp1fix KB309428