System will show "There was a problem resetting your PC" when you reset from USB HDD in two HDDs SKU
This failure only occurs if the following conditions are all true:
- A customizations PPKG must be present on the HDD
- The installed customizations and the PPK must be single-instanced
- The recovery media must be created using "Create a recovery drive" and is BMR-capable (i.e. "Copy system files to the recovery drive" checkbox is selected)
- Reset (not BMR) must be initiated by booting from the recovery media and selecting "Troubleshoot" -> "Reset this PC" -> "Remove everything"
While it is not ideal, there's a fairly simple solution for customers who hit this issue. Since the recovery media is BMR-capable, customers can initiate BMR by selecting "Troubleshoot" -> "Recover from a drive."
for other considerations.
Article ID: 3094462 - Last Review: 09/11/2015 23:51:00 - Revision: 4.0