System will show "There was a problem resetting your PC" when you reset from USB HDD in two HDDs SKU

This failure only occurs if the following conditions are all true:
  • A customizations PPKG must be present on the HDD
  • The installed customizations and the PPK must be single-instanced
  • The recovery media must be created using "Create a recovery drive" and is BMR-capable (i.e. "Copy system files to the recovery drive" checkbox is selected)
  • Reset (not BMR) must be initiated by booting from the recovery media and selecting "Troubleshoot" -> "Reset this PC" -> "Remove everything"
While it is not ideal, there's a fairly simple solution for customers who hit this issue. Since the recovery media is BMR-capable, customers can initiate BMR by selecting "Troubleshoot" -> "Recover from a drive."
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Article ID: 3094462 - Last Review: 10/28/2016 08:19:00 - Revision: 5.0

Windows 10 Version 1607

  • KB3094462