You are currently offline, waiting for your internet to reconnect

Zune retirement FAQ

Summary
As of November 15, 2015, Zune services have been retired. Streaming or downloading content to your device from the Zune music service is no longer available. However, Zune devices still function as music players, and any MP3 content that you own on the Zune device will remain there. You can also continue to transfer music to and from your Zune player.

Existing Zune Music Pass subscriptions have been converted to Groove Music Pass subscriptions.

Notes

  • Content that was purchased with DRM may not play if the license can’t be renewed.
  • If you've received a 25-digit code from Microsoft and it doesn't work, contact Xbox Support.
  • Zune promo codes, whether purchased or offered, have also been retired. If you have a Zune code that you haven't used yet, contact Xbox Support for an equivalent Groove promo code.

More information
How is the Groove Music Pass different from the Zune Music Pass or the Xbox Music Pass?

I have a Zune Music Pass subscription with 10 free tracks per month. What will happen to it?

Can I cancel my subscription?

Am I eligible for a refund?

Where do I go with questions?

How is the Groove Music Pass different from the Zune Music Pass or the Xbox Music Pass?

The Groove Music Pass is the new version of both the Zune Music Pass and the Xbox Music Pass. The differences with the Groove Music Pass are:

  • Groove comes with all new features and can be used across all your Groove-enabled devices (including Windows 10, Xbox One, Xbox 360, iOS, Android, Sonos, and through a web browser on your PC).
  • While there are no more free tracks to download, you’ll have access to more than 40 million songs in the Groove catalog.
    Note Not all content is available in all countries/regions.
  • You can also store music on OneDrive and access that music from all your Groove-enabled devices.
  • Groove is $9.99 per month or $99.90 per year. You get more features for less money! See more information about Groove Music Pass.

I have a Zune Music Pass subscription with 10 free tracks per month. What will happen to it?

Your Zune Music Pass will be converted into a Groove Music Pass between October 15 and November 15, 2015. How that happens depends on what kind of subscription you have:
  • Monthly subscribers will be automatically converted upon the next renewal date at the new rate of $9.99 per month.
  • 3-month pass subscribers will be converted to a monthly pass during the time frame at the new rate of $9.99 per month. If you cancel your Zune Music Pass before your three months are up, you may be eligible for a partial refund.
  • Annual subscribers will be converted to an annual Groove Music Pass at the new rate of $99.90 per year and your yearly cycle will begin fresh with the new Music Pass. If you cancel your Zune Music Pass before your year is up, you may be eligible for a partial refund.

If you opt for the Groove Music Pass, your 3-month or annual term will be reset in the October 15 to November 15 window.

Note While there are no more free tracks to download, you’ll have access to all music in the Groove catalog.

Can I cancel my subscription?

Of course we hate to see you go, but if you’d like to cancel, you can do so through your Microsoft account. Monthly subscriptions will terminate at the end of the current paid period, while 3-month and annual subscribers will have their subscriptions terminated between October 15 and November 15. If there is time left on your subscription, you may be eligible for a refund.

Am I eligible for a refund?

If the migration to Groove terminates your Zune subscription before the end of your annual or 3-month Zune subscription, you may be eligible for a refund. Details about refunds will be emailed to you soon.

Refunds will be credited to the payment option associated with your Microsoft account. If you don't have a payment option associated with your account, the amount of the refund will be credited to your Microsoft account and available for future purchases on the Microsoft Store.

Note Monthly subscribers aren’t eligible for a refund.

Where do I go with questions?

If you still have questions, drop into the Groove forums in the Microsoft Answers community, or see the Groove Support page.
zune music pass retirement sunset groove xbox
Properties

Article ID: 3096659 - Last Review: 12/01/2015 21:55:00 - Revision: 4.0

Zune Live, Zune software, Zune 120GB Digital Media Player, Zune 16GB Digital Music Player, Zune 30GB Digital Media Player, Zune 4GB Digital Media Player, Zune 80GB Digital Media Player, Zune 8GB Digital Media Player, Zune Digital Media Player, Zune HD & AV Dock, Zune HD 16GB, Zune HD 32GB, Zune HD 64GB, Zune HD, AV & Power Pack

  • kbzuneamericasportal kbzunehardware kbzunelive KB3096659
Feedback
amp;t=">