As of November 15, 2015, Zune services will be retired. You will no longer be able to stream or download content to your device from the Zune music service. However, Zune devices will still function as music players and any MP3 content that you own on the Zune device will remain there. You’ll also be able to transfer music to and from your Zune player.
Note Content that was purchased with DRM may not play if the license can’t be renewed.
Existing Zune Music Pass subscriptions will be converted to Groove Music Pass subscriptions.
Note If you've received a 25-digit code and it doesn't work, wait until the day of the month your subscription began before trying again. If you don’t know what day that is, you can find it in your Microsoft account, or you can contact Xbox Support. (For example, if your annual subscription began on February 5, then it would be the 5th of the month.)
I have a Zune Music Pass subscription with 10 free tracks per month. What will happen to it?
Your Zune Music Pass will be converted into a Groove Music Pass between October 15 and November 15, 2015. How that happens depends on what kind of subscription you have:
Monthly subscribers will be automatically converted upon the next renewal date at the new rate of $9.99 per month.
3-month pass subscribers will be converted to a monthly pass during the time frame at the new rate of $9.99 per month. If you cancel your Zune Music Pass before your three months are up, you may be eligible for a partial refund.
Annual subscribers will be converted to an annual Groove Music Pass at the new rate of $99.90 per year and your yearly cycle will begin fresh with the new Music Pass. If you cancel your Zune Music Pass before your year is up, you may be eligible for a partial refund.
If you opt for the Groove Music Pass, your 3-month or annual term will be reset in the October 15 to November 15 window.
Note While there are no more free tracks to download, you’ll have access to all music in the Groove catalog.
Can I cancel my subscription?
Of course we hate to see you go, but if you’d like to cancel, you can do so through your Microsoft account. Monthly subscriptions will terminate at the end of the current paid period, while 3-month and annual subscribers will have their subscriptions terminated between October 15 and November 15. If there is time left on your subscription, you may be eligible for a refund.
Am I eligible for a refund?
If the migration to Groove terminates your Zune subscription before the end of your annual or 3-month Zune subscription, you may be eligible for a refund. Details about refunds will be emailed to you soon.
Refunds will be credited to the payment option associated with your Microsoft account. If you don't have a payment option associated with your account, the amount of the refund will be credited to your Microsoft account and available for future purchases on the Microsoft Store.
Note Monthly subscribers aren’t eligible for a refund.