This article was previously published under Q309776
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You may not be able to obtain a complete track of messages that generated non-delivery reports (NDRs) and you may receive the following error message during message tracking:
The log file is damaged. Continue with the search?
ID no. c1039271 Exchange System Manager YES / NO
If you click YES, you receive the error message again. If you click NO, the search stops.
This problem can occur if a log file parsing function incorrectly interprets a carriage return (CR) on a log line as a field separator. The only field separator is a TAB.
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 2.