Troubleshooting monitoring and status in Exchange and in Small Business Server
Use Exchange System Manager to set the minimum permissions that are required for the local computer account (the Exchange system account). The minimum permissions that are required are Send As rights on the server object.
Note Make sure that there are no explicit Deny permissions set on this account or on the group that contains this account.
Setting up Exchange 2000 Monitoring and Exchange 2003 MonitoringTo set up Exchange 2000 monitoring and Exchange 2003 monitoring:
- Start Exchange System Manager, locate the server that you want to monitor, open the server properties, and then click the Monitoring tab.
- Select the items that you want to monitor, and then select the status (Warning or Critical) that you want monitoring to react to. Click Apply, and then click OK.
- In Exchange System Manager, locate Tools, and then click Monitoring and Status.
- Right-click the Notification folder, point to New, and then click either Script notification or E-mail notification. Enter all the information that is required.
- Make sure that the value in the Notify when monitored items are in box is the same as the status that you set on the server in step 2, or you will not receive any notification. Click Apply, and then click OK.
Troubleshooting Exchange 2000 Monitoring and Exchange 2003 MonitoringMicrosoft Exchange System Attendant is the component that is responsible for monitoring and status. All connectors and all servers that are in the organization are listed in the status section of Monitoring and Status. The possible states for these objects are Available, Critical, Warning, Unreachable, and Unknown. You can add the following resources to be monitored for a server object:
- Available Virtual Memory
- CPU Utilization
- Free Disk Space
- SMTP Queue Growth
- Windows 2000 Service
- X.400 Queue Growth
After you try script notification, try the following:
- Look for the Windows Management Instrumentation service:
- Click Start, point to Programs, click Administrative Tools, and then click Services.
- Make sure that the Windows Management Instrumentation service is present. If the Windows Management Instrumentation service is not present, there is an issue with the operating system.
- View the log files:
Consumer provider SMTPEventConsumer does not support IWbemUnboundObjectSink: error code 80004002To resolve this issue, use telnet to connect with your Exchange 2000 SMTP virtual server or your Exchange 2003 SMTP virtual server, and then send a test message. If relaying is an issue, you see:
- Right-click the My Computer icon on your desktop, and then click Manage.
- Expand Services and Applications.
- Right-click WMI Control, and then click Properties. You receive the following message:Successfully Connected to: local computer.
- The WMI Control Properties dialog box appears. Click the Logging tab, set the logging level to Verbose, and then note the location of the log files. This location is typically:\winnt\system32\wbem\logs
- Make your event fire again with both a script notification and an e-mail notification. If the script notification works and the e-mail notification do not work, in Microsoft Windows Explorer, locate the WMI log folder, and then open the Wbemess.log file. This file contains information about what Windows Management Instrumentation (WMI) tried to do and contains any error messages.
SMTP command "VRFY email@example.com
" returned 550
Unable to send message: 0xFFFFFFFF550: 5.7.1 Unable to relay for ....To resolve this issue, in Exchange System Manager on the Exchange 2000 SMTP virtual server or the Exchange 2003 SMTP virtual server, change the relay settings in the Relay Restrictions dialog box to All Except the list below.
Make this change only to resolve issues with SMTP relay on the SMTP virtual server. Do not enable relay for all the servers unless you must because enabling relay for all the servers may expose a security hole.
The best resolution (if this change does fix the issue) is to add the TCP/IP address of the local server on servers that are monitoring, to allow mail transmission through SMTP.
Artikelnummer: 310315 – Letzte Überarbeitung: 12/03/2007 05:03:00 – Revision: 4.7
- kbhowto KB310315