Cannot Start the UPS Service
This article was previously published under Q310437
This article has been archived. It is offered "as is" and will no longer be updated.
You are unable to configure an uninterruptible power supply (UPS). The UPS service does not start and you may receive a Dr. Watson access violation or application error message in Ups.exe.
This issue can occur in the following situation:
- You upgrade a Microsoft Windows 98-based computer to Microsoft Windows 2000.
- You upgrade that Windows 2000-based computer to Microsoft Windows XP.
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service PackThis update is available on the Microsoft Windows Update Web site.
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online ServicesMicrosoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.The English-language version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform ------------------------------------------------------------------ 12-Oct-2001 16:38 5.1.2600.15 16,384 Ups.exe i386 12-Oct-2001 16:38 5.1.2600.15 50,176 Ups.exe Itanium 64-bit
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.
Article ID: 310437 - Last Review: 12/07/2015 08:01:09 - Revision: 2.3
Microsoft Windows XP Home Edition, Microsoft Windows XP Professional
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