Office 2016 applications crash at startup if McAfee Host Intrusion Prevention 8.0 is enabled

Important This article contains information that shows you how to lower security settings or to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect the computer.

Summary
Microsoft Office 2016 applications crash at startup when you have McAfee Host Intrusion Prevention (Host IPS) 8.0 enabled on the client. When you examine the Application log in this situation, you find an instance of event ID 1000 together with a set of crash details that resemble one of the following:

Application Name:<Application name>.EXE
Fault Module Name: AppVIsvSubsystems32.dll
Fault Module Version: 5.0.10331.0
Offset: 0x0008A0AC

Application Name:<Application name>.EXE
Fault Module Name: AppVIsvSubsystems64.dll
Fault Module Version: 5.0.10331.0
Offset: 0x000000000009CC37

Note The <Application name> placeholder represents the name of the affected Office application, such as Outlook, OneNote, Word, Excel, PowerPoint, Access, or Lync.
Resolution
To fix this issue, make sure that your Office 2016 Click-to-Run installation is at version 16.0.6001.1038 or later. If it is not at this version or later, update your Office 2016 installation. To do this, follow these steps.

  1. Start any Office application, such as Outlook or Word.
  2. Click File, and then click Office Account or Account.
  3. View the version that's listed under Office Updates.
  4. If the version is not at 16.0.6001.1038 or later, click Update Options, and then click Update Now.

Workaround
If you can't install the update that's mentioned in the "Resolution" section, you can work around the issue by disabling the McAfee Host IPS API engine.

Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

For more information about this issue and the workaround, see the following McAfee article:

KB84265 Microsoft App-V 5.0 delivered applications may terminate or hang when Host IPS is enabled

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More information
To review the Application log, follow these steps:

  1. In Control Panel, open the Administrative Tools item.
  2. Double-click Event Viewer.
  3. In the navigation pane on the left, select Application under Windows Logs.
  4. In the Actions pane on the right, click Filter Current Log.
  5. In the Filter Current Log dialog box, enter 1000 in the Includes/Excludes Event IDs field (as shown in the following screen shot), and then click OK.

    Filter Event Log 1000

hcapi VirtualizeCurrentProcess
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Vlastnosti

ID článku: 3104401 - Poslední kontrola: 12/08/2015 00:10:00 - Revize: 8.0

Outlook 2016, Word 2016, Excel 2016, PowerPoint 2016, Access 2016, OneNote 2016, Microsoft Lync 2013

  • KB3104401
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