This article was previously published under Q310510
This article has been archived. It is offered "as is" and will no longer be updated.
When you attempt to play the Snow White and the Seven Dwarfs Platinum Collection DVD movie, you may experience the following behaviors:
Audio and video playback is garbled or indistinct.
Your DVD-player program reports that the DVD does not meet copy-protection requirements and must be closed.
This behavior occurs because the Universal Disk Format (UDF) driver (Udfs.sys) in Windows XP and Windows 2000 is unable to read certain data stored on the Snow White and the Seven Dwarfs Platinum Collection DVD. This problem does not affect any other DVD disks known to Microsoft at this time.
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack
To download the update, browse to the following Microsoft Windows Update Web site:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.The English-language version of this fix should display the following (or more recent) file attributes:
Date Time Version Size File name Platform ------------------------------------------------------------------- 12-Oct-2001 16:47 5.1.2600.15 63,872 Udfs.sys i386 12-Oct-2001 16:46 5.1.2600.15 244,352 Udfs.sys Itanium 64-bit
Microsoft has confirmed that this is a problem in Windows XP. This problem was first corrected in Windows XP Service Pack 1.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.