A black screen appears after you sign in to Skype for Business for iOS

Symptoms
After you sign in to the Skype for Business for iOS client (version 6.0), you see only a black screen.
Cause
This problem occurs if you sign in by using Passive Authentication credentials (a sign-in address without a password).
Resolution
This issue was resolved in version 6.0.1447 of the Skype for Business for iOS client, which was released on October 22, 2015. To download the latest version of the Skype for Business for iOS client, go to the following Apple website:


Third-party information disclaimer

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Workaround
To work around this problem, follow these steps:

  1. Force Skype for Business for iOS to close by using the Fast App Switcher. To do this, double-tap the Home button, and then swipe up on the app preview.
  2. Start Skype for Business for iOS again.
You should now be signed in correctly, and the app should be displayed on screen.
More information

For IT Professionals

Known issues

The method in the "Workaround" section works if you're running a single pool behind your Edge server and if users are homed on that pool. If there is a director or multiple pools (that is, users are homed on a pool that’s not the next hop) within the environment, Passive Authentication is unsuccessful even after you force a close and then restart the app.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Properties

Article ID: 3105615 - Last Review: 10/26/2015 17:38:00 - Revision: 4.0

Skype for Business for iOS

  • kbsurveynew kbprb KB3105615
Feedback