This article was previously published under Q310628
When you try to use Roxio Easy CD Creator 5.0, one of the following symptoms may occur:
Your computer may automatically restart, stop responding (hang), or may stop functioning correctly.
After you log on, you receive the following error message:
Microsoft Windows The system has recovered from a serious error. A log of this error has been created. Please tell Microsoft about this problem. We have created an error report that you can send to help us improve Microsoft Windows. We will treat this report as confidential and anonymous. To see what data this error report contains, click here.
If the error message still appears and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to either of the following:
After you receive this error message, your computer restarts.
You may receive an error message that resembles the following:
Createcd50.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
If the error message is still displayed and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to:
App name App version Module name Module version Offset----------------------------------------------------------------------Createcd50.exe 18.104.22.1684 Createcd50.exe 22.214.171.1244 00006661
There are known compatibility issues between Windows XP and versions of Easy CD Creator earlier than version 5.1.
For the best results with Easy CD Creator 5.x on Windows XP, use the most recent version of Easy CD Creator. For updates and more information about Easy CD Creator 5.x, visit the following Roxio Web site:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For information about how to contact the companies mentioned in this article, visit the following Microsoft Web site:
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.