Update to support Xerox Printer drivers in Office 365 client applications

Symptoms
You can't print documents in Office 365 applications (such as Microsoft Word, Microsoft Excel, Microsoft PowerPoint, or Microsoft OneNote) by using the Xerox Printer drivers version 5.24.0.0 through version 5.468.0.0.
Resolution
The September 2015 update for Office 365 and the new Office 365 2016 release lets the applications discover the registration of Xerox Printer drivers. To apply the latest update to Office 365, follow these steps:
  1. Start an Office 2013 application, such as Word 2013.
  2. On the File menu, select Account.
  3. Select Update Options, and then select Update Now.
More information
This issue occurs because Office 365 applications did not recognize the registration of the Xerox Printer drivers. See September 8, 2015, update for Office or September 2015 Office Update Release for the full list of updates that are included in the September 2015 update (15.0.4753.1002).

Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Properties

Article ID: 3106768 - Last Review: 11/09/2015 02:13:00 - Revision: 4.0

Microsoft Office 365 ProPlus, Microsoft Office 365 Home, Microsoft Office 365 University, Excel 2016, Word 2016, PowerPoint 2016, OneNote 2016

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